Epos Cash Drawer Not Opening
Sherpa tip: Sharing a cash drawer between multiple workstations can lead to issues with the cash drawer functioning properly.
The first thing to check when you cash drawer isn't popping open when it should is the receipt printer. Cash drawers are actually attached to your computer through the receipt printer and pop open after the receipt prints. If the receipt printer isn't working, then your cash drawer isn't going to work either!
Check the hardware
1. Open the receipt printer. Make sure there is paper, with the correct side facing up. Reset the paper, close the printer and hit the feed button , just to double-check!
2. Check the cords for the receipt printer. Is it correctly plugged into both the printer and the power source? Is the USB cord correctly plugged into the printer and the back of your computer? Try plugging the USB into a different port on your computer.
3. Check the cords for your cash drawer. Is everything hooked up correctly?
4. If everything is hooked up correctly, unplug all the receipt printer cables from the computer, outlet, and printer. Unplug the cord for the cash drawer as well. Then, reconnect them all. It sounds silly, but a "hard reboot" often helps!
Check your Ascend settings
If the receipt printer is functioning properly, check these items out next.
1.Workstation has Cash Drawer is checked inOptions.
a. SelectOptions on the Ascend desktop.
b. Go toSales and Returns.
c. If the box forWorkstation has Cash Draweris not checked, check it.
d. ClickSave.
2. Open Cash Drawer is checked in the payment type (likeCash).
a. SelectDatabase Explorer > Payment Types.
b. Double-click the payment type to edit it.
c. if the box forOpen Cash Drawer is not checked, check it.
d. ClickSave.
Check the Printer settings on your computer
If the receipt printer is functioning properly, and everything is set up correctly in Ascend, here's a few more things you can check. See if the cash drawer is working after each of these options by selectingTools > Open Cash Drawer or pressingF9 in Ascend.
Sherpa Tip: Users need the permissionDesktop Cash Drawer to open the cash drawer from theTools menu or withF9.
2. Start or restart Ascend.
3. Refresh the printers in Ascend.
a. Go toOptions > Receipts in Ascend.
b. Select therefresh icon.
c. Reselect the correct printer from the dropdown menu.
d. SelectSave.
4. Restart thePrinter Spooler.
a. Search forServices on your computer.
b. Right-clickServices and selectRun as administrator.
c. Scroll toPrint Slooper and right-click on it.
d. SelectRestart from the dropdown menu.
Epos Cash Drawer Not Opening
Source: https://ascendrms.uservoice.com/knowledgebase/articles/1894192-the-cash-drawer-isn-t-opening
Posted by: hernandezmucall.blogspot.com
0 Response to "Epos Cash Drawer Not Opening"
Post a Comment